Foscam Cloud is a platform that makes your Foscam cameras even better with additional features and services. It lets you easily access, view, manage multiple cameras anywhere , anytime.
It gives you real-time captured image alerts and save alarm recordings as it happens .It always keeps the highest level of alertness for you even if you are not available to watch live video all the time. With Foscam Cloud Service, never miss an event .
(1). Cloud Management
Access, manage and control your multiple cameras
(2). Cloud Push
Real-time alert text notifications or alert capture image pushed to your smart phone directly.
(3). Intelligent Recognition
Intelligent identification of alarm events, identification of pets/vehicles/packages/human figures, etc.
(4). Cloud Recording
Store alarm videos as long as what are triggered by motions in cloud
(5). Cloud Playback
Play back recorded footage with intelligent timeline to review event easily and conveniently
(6).Cloud Upgrade
Upgrade your camera's firmware online directly
Cloud Service can save every alarm recording to cloud for 3 days, the total service term is one year or one month.
For now, we support PayPal, Worldpay, Credit Card, other payment method will be available soon.
1. You can buy Foscam Cloud Code agian at Foscam mall to renew the service, http://www.foscammall.com/
2. You can buy Foscam Cloud Service at official website to renew the service. http://www.myfoscam.com/
3. You can renew the service directly on Foscam App.
Shared users cannot manage subscriptions to the FOSCAM service. Adding, upgrading and removing subscriptions can only be done by the primary account owner.
Yes. You can click 'Customize your exclusive service' on the purchase page to customize your exclusive service.
Yes. You can click 'Customize your exclusive service' on the purchase page to customize your exclusive service.
Once payment is successful, the cloud service will be activated automatically. If activation does not occur immediately, especially when network conditions are poor, please wait a moment.
1. To ensure successful activation, please keep your camera powered on and connected to the network.
2. If, for any reason, the cloud service still fails to activate, you can manually activate it from the home page.
3. If the problem persists, please contact Foscam's customer service representatives at support@foscam.com for further assistance.
Cancelled: Order is canceled and invalid.
Unpaid: Ordered success but is not paid yet, it's valid for 3 days.
Payment completed: payed success, but transfer isn't finished.
Payment success: payment and transaction success.
Payment failed: Ordered and the action to pay the order is finished, but transfer is failed.
Transaction Success: Successfully paid and service is activated.
Authorization failed: Successfully paid but service is not activated.
Refunding: Refund request is in process.
Refund success: Refund request success and money returned to your payment account.
Refund failed: Refund is unsuccessfully due to abnormal condition
There are 3 possibilities that cause payment failed：
1) PayPal or Worldpay problem. Usually the PayPal system will prompt up the reason when the payment failed. In this case, you can contact PayPal for help.
2) Credit card problem, such as credit card expired, overdraft, etc.
3) Network problem, the network delay influence the payment process.
Foscam provides refund for subscribed cloud service plan that is in validity period.
For monthly plan, our refund policy will automatically credits you for the remaining unused portion (days) of the monthly plan. If you decide to request for a refund please contact Foscam before the service ends.
For annual plan, our refund policy will automatically credits you for the remaining unused portion (days) of the annual plan if you request refund within 6 months after subscribing to the service. Service already used for 6 months or above is non-refundable.
Please email Foscam support at support@foscam.com directly to submit your refund request, together with your order number and reason for the refund. Our customer service representatives will assist you shortly.
Note: Some users may be charged an international fee due to their bank card level or credit card issuing bank policy, while fulfilling the payment for our cloud service. Please consult with your card issuing bank directly as this international fee is not charged by Foscam.
There are the following three methods:
1. Visit www.myfoscam.com to find your order in My Services to unsubscribe.
2. You can remove the subscription directly in My Services within the Foscam app.
3. You can email Foscam support support@foscam directly to submit your unsubscribe request together with order number and reason. Our customer service representative will assist you shortly.
1) keep your camera powered on and connected to the network.
2) You can also try to unplug the power supply and plug it in again.
3) You can find the reset button on the camera, long press to reset the camera, then re-add the camera. The 5G wifi network cannot be connected, please use the 2.4G network to add the camera, and keep your mobile phone wifi network consistent with the camera.
When motion stops, your camera will stop capturing video. Event videos will only record while motion is detected. If you need the camera to record continuously, you can choose to subscribe to a 24-hour recording package.
This issue was mainly caused by a network problem. Network delay can cause slow acquisition of video data
Sorry, we are unable to reset your account password remotely. However, you can reset your camera by pressing the reset button on the camera, then re-add the camera and set a new account and password for it. Please note that the camera cannot be connected to a 5G wifi network, so please use a 2.4G network to add the camera, and ensure that the wifi network of your mobile phone is consistent with the camera.
No. As long as the service is still valid, the video is still stored in the cloud.
If the camera is not added to the new account after reset, the previous cloud video can still be seen.
If you add the camera to a new account after reset, you will only be able to see the cloud recordings under the new account.
Yes, of course you can. After you purchase the 24H cloud recording service,it will work immediately, if it doesn't work, please reboot your camera and it will solve the problem. And the free cloud service will continue to take effect after the 24H cloud service expires.
The Foscam app version needs to be V2.2.2 or above that can support to purchase the 24-hour continuous Video recording service. If your app version is lower than this version, please upgrade your Foscam app to the latest version.
